Episode 2: Repudiation of Personal Lines short term claims
Make sure you cover all your basis at renewal of your client’s policies.
I have mentioned in previous posts that there is a duty on
you as broker to highlight areas where your clients can pick up problems with claims. If you do not do this you can pick up liability when claims are repudiated.
I will be sharing the top reasons why claims are repudiated on personal lines policies over the next couple of weeks. Make this part of your renewal process and document your discussion carefully. Always a good idea to tape these discussions and have them on record.
Safety measures not adhered to: Make sure you highlight the current safety measure requirements that need to be in place to ensure cover. This might seem obvious but the clients’ circumstances and habits might have changed that lead them not to adhere to these requirements.
Highlight what is required of them and the consequences if
they do not adhere to safety measures. Setting of alarms for example.